Requesting a new feature

Missing something in Supr Bundles & Subscriptions? Tell us on the Feature requests page in the app. It is a shared board where every store can suggest features, vote for the ideas they want most, and follow each request as our development team reviews and builds it.

Table of contents

• How the board works
• Submit a feature request
• Vote and comment on requests
• Writing a good request
• Common questions

How the board works

Requests are grouped in columns that show where each one stands. On a wide screen the columns sit side by side:

• Open: new, waiting to be reviewed.
• Accepted: we plan to build it.
• In progress: we are working on it.
• Completed: it is live in the app. A request moves here on its own as soon as the change that delivers it is released.
• Rejected: we decided not to build it.

Our development team reviews new requests and moves them across the board. The more votes a request has, the easier it is for us to see what matters most to merchants.

Everyone who uses the app sees the same board. Store names are not shown: your own requests carry a Submitted by you badge, other merchants' comments appear as Anonymous, and replies from our team carry a Developer badge.

Submit a feature request

1. Go to Feature requests and click Create request.
2. Choose Feature request (something new you'd like the app to do) or Bug report (something that's not working as expected).
3. Give it a short Title that names the request, for example "Free trials on subscriptions". A title is required and can be up to 80 characters.
4. Add the details in Description and click Save.

There is no limit on how many requests a store can submit. Before creating a new one, check whether someone has already asked for the same thing and vote for it instead.

If you ask for a feature in the live chat, our support team can add it to the board for you. It shows with your Submitted by you badge, or, when another store already asked for the same thing, your vote is added to that request.

Vote and comment on requests

• Click the thumbs up button on a request to vote for it. Click it again to take your vote back.
• Click the comments button (or the request itself) to read the comments and add your own with Add a comment. Comments are a good place to explain your use case or add details to your own request.

Writing a good request

• Make the title the request itself, short enough to read at a glance on the board. Keep the explanation for the description.
• Say what you want to achieve, not only the button you imagine. "Customers should be able to switch to a subscription in the cart" tells us more than "add a checkbox".
• Give an example from your store: the product, the offer, what your customers ask for.
• Keep private details out. Every store can read the board, so never include customer names, emails, order numbers or anything else personal.

Common questions

• How do I request a feature?

Open Feature requests in the app menu, click Create request, choose Feature request, give it a title and a description and click Save.

• How do I track a request I made?

Find it on the Feature requests board by its Submitted by you badge. The column it is in shows its status.

• Can I edit or delete my request?

Not after saving, but you can add details in its comments. Contact support if something needs removing.

• How many requests can I submit?

As many as you need. Please vote for an existing request rather than repeating it.

• When will my request be built?

We cannot promise dates. Requests with more votes are easier for us to prioritise, and you can see progress when a request moves to Accepted, In progress or Completed.

• The app doesn't do something I need. Is there a workaround?

Often there is. Ask in the live chat or search this helpdesk, and add a feature request so we know you need it.

Updated on: 10/07/2026